Mayol Refund Policy
Items bought from Mayol can be opted for self pickup or delivery to an address.
Seller in Mayol has a self delivery zone which is defined as an area within 1km of the seller’s shop. In these areas the delivery of the item will be done by the seller with no involvement of 3rd party including Mayol. Online payment option for such purchases will not be available, cash on delivery will be the only mode of payment. Any issue with the item will be dealt directly by the seller.
Goods sold to be delivered outside these delivery zones will come under the Mayol refund policy
Once we receive a request for return and the item is received or the seller notifies us of receipt of return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account.
Refund Timelines:
The refund time period for different modes of payments is provided below:
| Available refund method | Refund Time-frame | |
|---|---|---|
| FBM orders (After the return is received by Mayol) | Seller-Fulfilled orders (After seller notifies Mayol of receipt of return) | |
| Prepaid Orders | ||
| Credit Card/ Debit Card/Net Banking Account (Credited to Bank Account) | 2-4 Business Days | 3-5 Business Days |
| UPI Linked Bank Account | 2-4 business days | |
| NEFT to Bank Account | 2-4 Business Days | 3-5 Business Days |
For Fulfilled by Mayol (FBM) orders:
1. If the payment method, which you used to make the payment(such as credit/ debit card) at the time of purchase, is no longer valid, refund will be issued through a demand draft.
2. If we receive a payment failure notice from your bank, refund will be issued through a demand draft.
We will send you an e-mail asking you to call us and provide your name and address where you want the demand draft to be sent. After we receive these details, refund will be initiated.
For Seller-Fulfilled orders:
1. For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced.
2. In any case where a refund is required, the seller(s) need to authorise that refund. Mayol can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds.
Refund for Pay on Delivery Orders:
For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)).
If you wish to receive the Pay on Delivery order’s refund to your bank account, you can update the details of the bank account in Your Account section or from the Returns Centre when you are returning an item.
Shipping Cost Refunds
For Fulfilled by Mayol items, return shipping costs of up to Rs. 100 will be refunded. The cost of gift-wrapping will also be refunded, if any. All such refunds will be issued through cheques.
Note: If you incur return shipping charges over Rs.100 for returning large and heavy items, you can contact us for an additional refund. For refund of such additional charges, proof of payment, like a courier receipt needs to be submitted.
If you're returning a Seller-Fulfilled item, you can request the seller to reimburse the return shipping charges you incurred. In such cases, a seller might ask you to provide the courier receipt.